Master Flame Aged Oak Log Kit
- Type: Log Set
- 7 Piece Log Set
- Outdoor Gas Log
- Aged Oak
- Overall Dimensions: 18" (L)
Your order will ship in 10-14 business days from receipt of order. Customers can follow up on their order via email at firstname.lastname@example.org.
Aspen Industries Inc. warranties its fire pit safety screen and fire grates, to the original owner, against breakage (except breakage due to mishandling and abuse) for 12 months from the date customer receives the product. Shipping will not include. No warranty on paint- normal weathering and some discoloration may occur depending upon materials burned. Our Return Policy covers damaged or defective products only. Scratched or exposed metal will oxidize and discolor. If you feel that your product is defective or has been damaged during shipment, please contact one of our Customer Service representatives immediately at email@example.com If the product is found to be defective or damaged, either a replacement or refund may be issued. Any refund issued will be applied to you as credit in your account. If the product was damaged during shipment, we will require for you to provide us with information and pictures of the damaged product including packaging so that we may file a claim with our shipper. Our Return Policy excludes “buyer’s remorse”.
And If the package is delivered via FedEx or UPS ground email us at firstname.lastname@example.org when you notice any damages and we’ll reship a new product and take care of all claims. If the product comes on a pallet via common LTL carrier such as an extremely large firepit screen. Inspect the product before signing any paper work. Upon inspection, if you notice damages then refuse the freight and call us and we’ll reship you a new product. All of our products have stickers on the package. Do not accept if product is damage. This is very important. Once you sign the paper work you are saying that you received the product in good shape and there are no damages. In the unfortunate event that a product is delivered and you do sign for it without inspecting the product first – then according to the freight companies’ policies all damage claims must be filed by the consignee (the receiving customer) If you have any questions, please call 630.238.0611. It’s best that you completely understand this before ordering and freight being delivered via Common LTL carriers. If you arrange for your freight company to pick up any product from our warehouse, we will not accept liability for any damages. This would be between you and whomever picked up the freight from our warehouse. This includes any freight forwarding companies as well.
With all the online options that exist, why should you put your trust in us and make your purchase from Homestead Supplier?
Small Family Owned - We are a small family owned business and stand behind every product we sell. We have a reputation for treating our customers with respect and integrity, which is why our customers keep coming back!
Customer Service - Our #1 priority is our customer service. We have toll free phone support, live chat during normal business hours, and often our reps can be found answering emails at all hours of the night. We take our customer service very seriously and strive to deliver the best experience for our customers.
Authorized Dealer - All of our products are high quality brand name and all come with a manufacturer warranty. We are authorized dealers for all the brands we carry and stand behind everything we sell. If you are not 100% satisfied with your order, let us know and we will make things right.
Secure Shopping - We offer a safe and secure online shopping experience. We use SSL encryption technology so you never have to worry about the safety of your transaction. Additionally, we never store any credit card information. If you still feel uncomfortable inputting your credit card information online, you can call us and we can take your order over the phone.
We have the best prices around! Happen to find a lower price? We can beat it and then some!
- We do not price match past orders, local stores, club or warehouses and the item must be in stock.
- We reserve the right to deny any price match that we would incur a loss on.
- Please email or call us with the information below:
- Competitor web address (url)
- Price quoted on site
- Details of any promotions
- Your Name
- Your Email Address or Phone Number
Free Shipping - We currently offer free shipping on almost all items over $199 to the contiguous United States. For some heavier and bigger items such as sheds we may charge shipping for some models to some states. All items under $199 have a low shipping rate which can be viewed when checking out. If you would like your item shipped somewhere outside of the contiguous United States, please email us and we can provide a custom shipping quote.
Order Confirmation - After your order is placed, you will receive an email confirmation which ensures that we have received your order. While we try our best to keep stock and inventory up to date, when we receive your order, we will immediately confirm the item is in stock and ready to ship. In a case an item is on backorder, we will let you know by email or phone. If you choose not to wait until your item is back in stock, we will promptly provide a refund for the item.
Order Shipment - Your item will ship within the designated lead time posted on your product listing page, which varies depending on the product. Once your item has shipped, you will receive an email confirmation with your tracking number and any other shipping information. Most items require approximately 24 hours for the tracking information to be updated.
Damages - You should inspect all shipments at the time of delivery. If your shipment is damaged, you should note it with the driver when signing for the delivery. If the item is damaged, please contact us immediately and let us know. Depending on the damage we may be able to send a replacement part if that makes more sense than replacing the item. Please keep all original packaging as damaged items need to be returned in the original packaging. Returns on damaged items need to be approved by customer service before returning.
Incorrect Item - Sometimes mistakes happen and we may ship the wrong item, if that occurs contact us at email@example.com and we will send out a replacement item provided the return item(s) are received back in the original packaging with all original content. Replacement returns due to our error are NOT subject a restocking charge.
Order Cancellation - If you need to cancel an order, please contact us within 24 hours of placing the order. If your order has already been processed, you are subject to a 4% cancellation fee. If you would like to cancel after your order has shipped, you will have to follow our return process to return your item. Customized orders and orders that are built, such as sheds, cannot be cancelled once they begin production.
Returns – Many items can be returned for up to 30 days from the delivery date. Customized orders and orders that are built, such as sheds, cannot be returned. To start a return, please email us at firstname.lastname@example.org. All products must be returned unopened and in the original packaging. Reason for return must be provided. All returns are subject to a 10% - 25% restocking fee which will be deducted from your refund to the same credit card used for your purchase. A Return Authorization Number is required before sending back a return. Please contact our customer service to receive a Return Authorization Number. You will be responsible for all shipping costs for a return unless the return is due to a manufacturing defect or otherwise approved from customer service. If a product is shipped with expedited shipping requested by the customer, the shipping cost is not refundable. Return shipping address will be given when RMA number is issued. DO NOT ship returns to our corporate mailing address.
Don't Take Our Word For it! Here's What Our Customers Think:
Hats off to Homestead Supplier for superior customer service - these guys go above and beyond to answer all my questions. We purchased the Beach House shed for some extra storage but ended up using it as a backyard playhouse for the kids :). Now we have to buy another shed lol... The shed is great, sturdy, and would recommend to others.
- Sam B.
I found the buying experience to be far better than expected. Very easy to order, received immediate order confirmation, excellent customer service, order showed earlier than expected and in excellent condition. Would definitely recommend
- Dean G.
After 7 months of waiting for our pool to be completed, we are thrilled to have gotten our new shed built. It perfectly completes our backyard renovation. We love it! The instructions were clear, and the building is sturdy. We’ve had a number of inquiries about who we bought our shed kit from.
- Karen E.