Common Questions and Answers

Do you offer installation services?


At the moment, we ship the kits/products for self installation only. Most of our shed kits come partially pre-assembled so they are quick and easy to get setup. Some of our customers have opted to use online handyman services such as www.handy.com or check online for any local handyman services. 


We do have a plethora of resources available to assist you with the planning of your installation and if you require more nuanced information, we would be more than happy to assist. 


Where is Homestead Supplier located?


Our offices are located in California, however, our products ship from various locations such as Ohio, Wisconsin, Washington, and Georgia depending on which product you order.

 

Why did I not receive any correspondence/confirmation from you after I purchased?

We always send an automatic confirmation as soon as the payment has been authorized. Once the item is ready to ship we will then send over another email containing the tracking number as well.  Our emails sometimes end up on SPAM folders depending on what email provider you use, so please check it there. 

 

Of course, you're always free to call us (1-800-540-9051), chat or email (info@homesteadsupplier.com) us directly if you need any re-assurance whatsoever that your order has been received and confirmed.

 

What is the cancellation policy?


If the order was placed fairly recently and we have not captured the payment, we can cancel within 24 hours upon the order confirmation. After that, all cancellations will be subject to a 4% cancellation fee. Customized orders and orders that are built to customer specifications (such as sheds) cannot be cancelled once they begin production in most cases. Occasionally we can make an exception depending on the situation.


Can I return the products I purchased if I’m not satisfied with it?


We want to make sure that you are 100% satisfied with your purchase. If there are any defects or missing parts, we would be happy to replace with the appropriate items in question. Just send an email to info@homesteadsupplier.com including how the package arrived together with any photos or videos that will highlight the damaged goods or missing parts. We will find a solution by either sending you a replacement for the parts in question or issuing a partial refund or full refund depending on the situation.


Do you offer payment plans or financing options?


We have partnered with Klarna as our financing option. Once you place an order, during check-out, select Klarna as the payment option and it will run a soft credit check and show you the allotted amount for you per month. Please do note that Klarna has a hard limit at $10,000 per transaction. If your order exceeds this amount, please reach out to us via email and we will create a custom quote for you.


Orders paid with Credit card or Debit cards must be paid in full when your order is placed.



I need HOA approval for my shed, how do I go about getting it? 


Most Homeowners Associations need only the schematics for the shed itself to get approval. We can provide you schematics via email (info@homesteasupplier.com) for EZ-fit sheds. The manuals are available for Cedarsheds and Little Cottage Company sheds on their respective product listings.


It is best to consult with your HOA first and get their requirements as it does differ depending on your location. There are some states such as Florida that require a minimum wind rating, if so, it would be highly recommended to add in the optional wind kit if available to ensure you meet that criteria. 


What is the lead time?


You can visit this page for lead times:

https://homesteadsupplier.com/pages/lead-time-and-estimated-delivery-dates


We constantly update the lead times based on the supply and demand of raw materials and notices from our production crew on the backlog of orders. Please take note of the date on which your order was confirmed and match it to the dates we listed to receive a general estimate of when your shed will be ready.


I need customizations done on my order, how do I go about doing that?


We are very amenable to customizations and we do our best to present all the available options via checkboxes on the listing. There are some customization options that are on a per-order basis such as extending the height of the sidewalls or having more doors or windows than is allowable on the default selection options. If that is the case, please contact us via email or phone so we can ask the production crew to accommodate this request.


There is also a box during check out for “Special Instructions for Seller” that you can fill in for any delivery-related requests for the shipping company.


How will the shed be delivered? 


All the unloading will be the responsibility of the buyer. The shed will be shipped via LTL cargo and the delivery company will always call at least 24 hours prior to the delivery to set up the delivery date if you are in a residential area.


Depending on the terminal that will be doing the last leg of the delivery, there may or may not be a pallet jack or lift-gate included. Either way, it is highly recommended to have 2 or 3 individuals to help you unload the contents of the pallet if the lift gate and pallet jack option is not available.


Although the pallet will weigh over 1500-2000 lbs, each individual piece will weigh about 5-90 lbs so it is generally manageable to unload with 2 people if needed. Please prepare wire cutters to cut the wire straps that secure the contents of the pallet. 


Please do note that there are some sizes such as a 12x24 with an 8ft sidewall height extension that cannot be unloaded with a pallet jack since the pallet will be larger and heavier than usual. If this is the case, then a flatbed truck with forklift unload is the ideal option. This will have an additional cost and we will contact you with a quote on this if you require this additional service.



How do I build my own floor?


Depending on the shed you selected, there may be a floor kit option available. If you opt in for this, this will save you the trouble of sourcing your own materials since all the parts will be pre-cut to the exact lengths required for your shed.


If there are no floor kit options available, or if you choose to not opt-in to purchase one, then you can either build your own floor or build it on top of a concrete slab. If you choose to build your own floor, you are responsible for sourcing and installing the materials, but we will be more than happy to send you the assembly manual that you can use as a reference.


If you are building on a concrete slab and you are selecting one of our EZ-fit Shed options, then we highly encourage you to select the pressure treated bottom plate add-on. Please build the slab half an inch smaller than the size of the shed if this is the case to ensure a perfect fit and so that no rain or moisture will enter the shed.


My question wasn’t not listed above, how do I find the answer?


If you need a specific product-related question, we have a Questions and Answers section at the bottom of listing that prior customers have asked together with our published responses. There might be a chance that your question might have been asked there prior, so it might be a worthwhile idea to check out!


We also have a dedicated team of Homestead Specialists ready to help. Please send us an email to info@homesteadsupplier.com, chat with us via the chat widget on the side of our website or call us 1-800-540-9051. Our phones are open Mon-Fri 7am-5pm Pacific Time. We’re eager to help out with any questions and put a smile on your face!

 

 

 


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